Practical repair guidance
Sorting out repairs shouldn’t add to the accident.
If your car needs repairs after an accident, we can help you work through the practical next steps — including what information to gather and how to move the repair process forward.
A simpler way to move forward.
01
Tell us where things stand
Let us know whether the vehicle is driveable, whether repairs are already booked and what has happened so far.
02
Talk through the options
We’ll review the enquiry and help identify the practical next step based on your situation.
03
Keep transport in mind
If your vehicle will be unavailable during repairs, we can also consider whether replacement transport assistance is relevant.
Already have a preferred repairer? That’s useful information. Include it when the team contacts you.
Common questions
Useful to know.
Do I need a repair quote first?
Not to make an initial enquiry. Start with the information you already have.
Can I ask about repairs and a replacement car together?
Yes. Select both types of assistance on the Get Help form.
What if my car cannot be driven?
Tell us that in the enquiry so the team can prioritise the relevant practical issues.