How Back On The Road works
One enquiry. A clearer way forward.
After an accident, the practical problems arrive quickly. Back On The Road gives you one place to start and helps organise the next steps.
01
01 — Tell us what happened
Use the Get Help form to tell us the accident date, whether your vehicle is driveable, what you know about fault and the assistance you need.
02
02 — We review your enquiry
The team reviews the circumstances and your location, then works out which practical pathway may be relevant.
03
03 — We talk through the options
You can ask questions and understand the proposed service, availability, eligibility and terms before deciding what to do.
04
04 — Move forward
Where a service is suitable, the responsible provider takes you through the arrangements. During the POC, enquiries are handled manually rather than sent directly to Salesforce.