Terms of Use

General information only

The website provides general information and a way to request practical accident assistance. Content is not legal, financial or insurance advice.

No guarantee of service

Submitting an enquiry does not guarantee eligibility, vehicle availability, repair assistance, acceptance by a provider or any particular outcome.

Third-party services

Where a third-party or related service provider may provide a service, that provider is responsible for explaining its applicable terms, charges, responsibilities and eligibility requirements before the service proceeds.

Accuracy of information

You should provide accurate information to the best of your knowledge. If you are unsure about fault, insurer details or another matter, identify that uncertainty rather than guessing.

Website availability

We may update, suspend or change the website and its content. To the extent permitted by law, we do not guarantee uninterrupted availability of the site.

Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.