Not sure what to do after the accident?
Accident claims can quickly turn into phone calls, reference numbers and conflicting instructions. We help you organise the information and understand the practical next step.
A simpler way to move forward.
Capture the basics
Accident date, location, vehicle condition and whatever you know about the other driver or insurer.
Identify what you need
Replacement transport, repair assistance, general guidance — or a combination of them.
Get a clearer next step
The team reviews the enquiry and talks through the available pathway without requiring you to have everything figured out first.
Useful to know.
Do I need an insurance claim number?
No. If you have one, keep it handy, but it is not required to start the BOTR enquiry.
What if the other driver has not given me all their details?
Provide what you have. The team can then explain what additional information may be useful.
Is this legal advice?
No. The information on Back On The Road is general accident assistance and practical guidance, not legal advice.