Your Car Is Being Repaired: What Should You Organise Next?

Once a damaged vehicle enters the repair process, there are a few practical issues worth organising early: the repair timeline, transport, key contacts and the information each party needs.

Confirm where the repair stands

Know whether the vehicle has been assessed, whether repairs are authorised or booked and whether an estimated completion date is available.

Plan for the period without your car

If you rely on the vehicle for work, school or family commitments, consider your transport needs as soon as possible rather than waiting until repairs start.

Keep references together

Repairer details, claim references, insurer contacts and accident information are easier to manage when kept in one place.