Can I Get a Replacement Car After an Accident?

Whether replacement transport may be available depends on the circumstances of the accident, the vehicle, location, fault position and the service provider’s eligibility requirements.

What information helps?

Useful details include the accident date, whether your vehicle is driveable, what you know about fault, where you are located and how long the vehicle may be unavailable.

What if I am not sure who was at fault?

You do not need to guess. Back On The Road’s enquiry process includes an “Unsure” option so the circumstances can be reviewed properly.

Is a replacement vehicle guaranteed?

No. Availability and eligibility need to be confirmed after the enquiry is reviewed, and the responsible provider should explain the relevant terms before you proceed.